Salon Etiquette and Policies

Please read through the following points, which reflect our duty of care to our clients as well as policies and etiquette we ask all our clients to observe.

All treatments require a consultation form to be completed prior to treatment. This usually takes a few minutes and all the information given is strictly confidential. It is necessary to complete the form in order for our therapists to assess if it is suitable for you to receive the treatment, and to ensure the treatment you have chosen is adjusted to fit your individual needs. TREATMENT TIMES GIVEN INCLUDE 10 MINUTES FOR YOUR CONSULTATION TIME AND FOR GETTING CHANGED.

On certain beauty and aromatherapy treatments a skin patch test may be required 24 hours prior to treatment.

Any cancellations/changing of appointments – 24 hours prior notice please.

Certain treatments or packages may require a deposit to be paid in advance. This is to secure your slot, and is non refundable, if you do not turn up for your appointment.

We are open late on a Thursday & Friday. Late appointments on a different day may be made for those who work late etc. All our therapists are extremely dedicated and flexible to their clients’ needs. Late appointments other than on a Thursday & Friday, must be booked in advance, and are subject to the therapists availability.

All holistic treatments are available with a tailor-made aromatherapy oil blend at a small additional charge. This also applies to the inclusion of Reiki healing, crystal therapy & hot stones.

Holistic therapies should not be used as a substitute for orthodox medicine, but should be used along side it.

Gift Vouchers, Special Offers & Discounts

Gift vouchers are available at reception.

Please note – Vouchers are non refundable, if you book in with a voucher and do not turn up for your appointment your voucher will become invalid. 24 hours notice required for changing/cancelling of appointments. Vouchers must be used within the green rooms and cannot be exchanged for cash. No change will be given and vouchers are valid for 6 months from purchase date.

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